Terms of sale
Last updated 2026-11-07
These terms apply to every order placed on this website. By placing an order, you agree to them, together with our shipping, returns, cancellation and refund and privacy policies.
Who you are buying from
Mystiq (sole proprietorship), No: 601, Block 1, 6th Floor, SMR Vinay Estate, Horamavu Ring Road Junction, Horamavu, Bengaluru, Bengaluru Urban 560043, Karnataka. GSTIN 29ASGPJ6171K1ZA. Customer care: info@mystiq.co.in. In these terms, "we" and "us" mean Mystiq.
Using this website
You must be 18 or older to place an order, or order with the consent of a parent or guardian. Please give accurate name, contact and address details. We are not responsible for a delivery that fails because the details given were wrong.
Our products
- Most pieces are ready-made and quality checked before dispatch. A piece marked Made to order on its product page is cut or printed after you pay.
- Photos show the design as closely as we can. Colours can look slightly different on different screens.
- Hand-worked and handwoven pieces can have small irregularities in print, thread work or weave. These are part of the craft, not defects.
- Fabric, size, care and country of origin are listed on each product page. Please check the size guide before ordering.
Prices and payment
Prices are in Indian rupees and include GST. Any delivery charge is shown before you pay. The final amount is calculated at checkout. If a price changes between your bag and payment, we show you the change before you pay. Payment is taken securely by Razorpay; we never see or store your card or bank details. Cash on delivery is not offered.
If a price is shown wrongly because of an obvious error, we may cancel the order and refund you in full, even after payment.
Your order
Your order is confirmed when your payment succeeds and we email you a confirmation with a private link to your order. A GST tax invoice is available from that link. We may decline or cancel an order, for example when a piece is unavailable, an address cannot be served, or a payment looks fraudulent. In that case we refund you in full.
Dispatch and delivery
Orders are dispatched within 7 days of payment, as set out in the shipping policy. Responsibility for the parcel passes to you on delivery.
Cancellations, returns and refunds
An order can be cancelled only before we start preparing it. Damaged, wrong or missing pieces are put right free of charge when reported within 48 hours of delivery with a continuous unboxing video, and defects in making within 7 days. Kurtis can be exchanged for another size within 7 days for ₹149. A parcel that is refused or cannot be delivered is refunded minus delivery both ways. A returned piece must be unworn, unwashed and unaltered, with any tags it came with. Full details are in the returns and cancellation and refund policies.
Reviews
Reviews must describe your own experience of a piece you bought. We may remove reviews that are abusive, unrelated, or contain personal details or advertising.
Intellectual property
The designs, photographs, text and logo on this website belong to Mystiq or its licensors. You may not copy, reproduce or sell them without our written permission.
Our responsibility
To the extent the law allows, our total responsibility for an order is limited to the amount you paid for it. We are not responsible for delays caused by events outside our control, such as natural disasters, strikes or courier disruption. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.
Grievances
If something has gone wrong, write to our grievance officer: Jagadeesh L, Operation Head, info@mystiq.co.in. We acknowledge every complaint within 48 hours and resolve it within one month.
Governing law
These terms are governed by the laws of India. Subject to your rights to approach a consumer commission, the courts at Bengaluru, Karnataka have jurisdiction.
Changes to these terms
We may update these terms. The version shown when you placed your order applies to that order. The date at the top shows when they last changed.