Cancellations and refunds

Last updated 2026-11-07

Cancelling an order

We start preparing your order soon after you pay, so ask as early as you can. Open your order from the link in your confirmation email and choose Cancel this order, or use the contact form with your order number.

• If we have not started preparing it, we cancel the order and refund it in full.
• Once we have started preparing it (ordering it from our workshop, packing it, or making a made-to-order piece), the order cannot be cancelled. If it then arrives damaged, defective or wrong, the returns policy applies.

We reply within one working day to confirm whether the order could be stopped.

When we cancel an order

Rarely, we may have to cancel an order: when a piece or material is unavailable, a price was shown in error, the delivery address cannot be served, or a payment looks fraudulent. We tell you by email and refund you in full.

Where the refund goes

Refunds go back to the payment method you used, through Razorpay. We do not refund in cash or to a different account.

When you are refunded

• Cancellation: we start the refund within two working days of confirming it.
• Approved return: we start the refund within two working days of the returned piece passing inspection.

After we start it, UPI refunds usually arrive within 2 to 3 working days. Cards and net banking usually take 5 to 7 working days, depending on your bank.

What is refunded

When the cancellation or return is because of us, everything you paid for the piece, including GST and any delivery charge. When only part of an order is refunded, only that part is returned. Every refund comes with a GST credit note against the original invoice, available from your order page.

When a return is your choice or your doing, we deduct what it cost us, as set out in the returns policy:

• a kurti size exchange where the new size is not in stock: ₹149;
• a parcel refused, unreachable or sent to a wrong address: ₹199 per parcel for kurtis, ₹299 per parcel for sarees and suits.

When no refund is made

No refund is made for a return that does not meet the returns policy, such as a piece without an unboxing video, worn or washed, or with its tags removed. We keep that piece for 30 days and send it back to you for ₹100 delivery if you ask.

Questions

Write to info@mystiq.co.in with your order number.