Returns and exchanges

Last updated 2026-11-07

In one line: if we made the mistake, we put it right at no cost to you. If the return is your choice, you pay what it costs us, and we tell you the amount up front.

Please read the unboxing rule below before you open your parcel. Without an unboxing video, we cannot accept a claim for damage, a wrong piece or a missing piece.

Record your unboxing

Start recording before you open the parcel. Your video must:

  • begin with the sealed parcel, showing the shipping label with your name and order details, and every side of the package;
  • be one continuous recording, with no cuts, pauses or edits;
  • show the parcel being opened and every piece being taken out;
  • show any tags the piece came with, and clearly show the damage, defect, wrong piece or missing item.

Keep the video until your claim is closed. If the outer parcel looks opened, torn or tampered with when it arrives, do not accept it: refuse the delivery and write to us the same day. A parcel refused for that reason is treated as our problem, not yours.

1. When we made the mistake: free for you

We replace the piece or refund it in full, and you pay nothing for pickup or the replacement's delivery, when the piece:

  • arrived damaged, or is not what you ordered (wrong design, size or colour), or is missing from the parcel: tell us within 48 hours of delivery, with the unboxing video;
  • has a defect in making, such as a stitching, print, weave or zari fault: tell us within 7 days of delivery, with photos and, if you have it, the unboxing video.

You choose: a replacement, or a full refund to your original payment method. If a replacement is not available, we refund you in full.

2. A different size (kurtis): ₹149 exchange

If a kurti does not fit, you can exchange it for another size of the same design within 7 days of delivery, while it is unworn, unwashed and has any tags it came with. The exchange costs ₹149, paid before pickup. It covers collecting the piece from you and delivering the new size.

If the size you want is not in stock, we refund the price of the piece minus the ₹149 exchange charge once it reaches us. Please check the size guide on the product page before you buy.

Sarees and suits cannot be exchanged or returned for a change of mind, because they are not sized.

3. When a parcel cannot be delivered

If the parcel comes back because the delivery was refused, no one could be reached, or the address or phone number was wrong or incomplete, we refund the order once it reaches us, minus ₹199 per parcel for kurtis, or ₹299 per parcel for sarees and suits. This covers delivery both ways and the payment charges we cannot recover. If you would rather have it sent again, pay the same amount and we re-dispatch it.

What we cannot accept

  • A change of mind, except a kurti size exchange under point 2.
  • A piece that has been worn, washed, altered, stitched, used, scented, or had a fall or pico added.
  • A piece whose tags have been removed, or a piece damaged after delivery.
  • A piece returned without its original packaging, or without everything that came with it.
  • Small differences in colour caused by screens and lighting, and the slight irregularities of woven fabric. These are part of the piece, not defects.
  • A claim for damage, a wrong piece or a missing piece made more than 48 hours after delivery, or without an unboxing video.

How to start a return or exchange

  1. Open your order from the link in your confirmation email. Under "Cancel, return, or change this order", choose Start a return and say what went wrong or which size you want. You can also use the contact form with your order number.
  2. We reply by email within one working day. Send the unboxing video and a few clear photos as a reply, attached or as a shareable link.
  3. Please do not send anything back until we confirm by email. Once we do, we arrange the pickup from your address in India. Pack the piece in its original packaging.
  4. We check the piece within two working days of receiving it, then ship the replacement or new size, or start your refund.

If a returned piece does not meet these conditions

If the piece we receive is worn, washed, altered, damaged after delivery, missing its tags, or does not match the video, no refund or exchange is made. We keep it for 30 days: ask within that time and we send it back to you for ₹100 delivery. We always tell you why, with photos.

See the refund policy for when your money arrives. Nothing here limits your rights under Indian consumer law.

Questions

Write to info@mystiq.co.in or use the contact form. We answer Monday to Saturday, 10:00 to 18:00 IST.